Email support
Write to support@beaconwavestudio.com and include:
- your store's
.myshopify.comdomain, - the name of the app,
- what you expected to happen and what happened instead (screenshots help).
We reply within two business days. Problems that stop your store from working are answered first.
Uninstalling an app
Go to Settings → Apps and sales channels in your Shopify admin, open the app and choose Uninstall. Billing stops immediately and your data is deleted as described in our Privacy Policy.
Data and privacy requests
Requests to access or delete personal data can be made from the Shopify admin (Customers → select a customer → Request customer data / Erase personal data) or by emailing privacy@beaconwavestudio.com.
Report a security issue
If you find a vulnerability in one of our apps, write to security@beaconwavestudio.com instead of posting it publicly. We confirm receipt within 48 hours.